Terms and Conditions
Please read our complete terms of use for our designs. By purchasing from our website or by contracting our services, you agree to these terms and conditions.
The following Terms and Conditions of Service apply to all products and services provided by Starburst Multimedia.
All work is carried out by STARBURST MULTIMEDIA on the understanding that the client has agreed to STARBURST MULTIMEDIA’s terms and conditions.
Copyright is retained by STARBURST MULTIMEDIA on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of design is presented, only one solution is deemed to be given by STARBURST MULTIMEDIA as fulfilling the contract. All other designs remain the property of STARBURST MULTIMEDIA, unless agreed in writing that this arrangement has been changed.
Project Acceptance
At the time of proposal, Starburst Multimedia will provide the customer with a written estimate or quotation. The Terms and Conditions can be read on Starburst Multimedia’s website.
A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Starburst Multimedia. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Starburst Multimedia’ terms and conditions. No work on a project will commence until either document has been received by Starburst Multimedia.
Design Charges
Charges for design services to be provided by Starburst Multimedia, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until Starburst Multimedia has received this amount.
Charges for Other Services
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
Payment
The customer will be provided with an Approval Form and Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form to Starburst Multimedia. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.
Payments may be made by paypal, mastercard and visa.
Publication and/or release of work done by Starburst Multimedia on behalf of the client, may not take place before cleared funds have been received.
Default
An account shall be considered default if it remains unpaid for 30 days from the date of invoice. Starburst Multimedia shall be considered entitled to remove Starburst Multimedia’s and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, design and maintenance, sub-contractors, printers, photographers and libraries.
Removal of such materials does not relieve the customer of it’s obligation to pay the due amount. Customers whose accounts become default agree to pay Starburst Multimedia reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images and other data to Starburst Multimedia for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Starburst Multimedia on behalf of the customer, will remain the property of Starburst Multimedia and/or it’s suppliers.
The customer may request in writing from Starburst Multimedia, the necessary permission to use materials (for which Starburst Multimedia holds the copyright) in forms other than for which it was originally supplied, and Starburst Multimedia may, at it’s discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
By supplying images, text, or any other data to Starburst Multimedia, the customer grants Starburst Multimedia permission to use this material freely in the pursuit of the design.
Should Starburst Multimedia, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Starburst Multimedia to remove and/or replace the file on the site.
The customer agrees to fully indemnify and hold Starburst Multimedia free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Alterations
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
The customer also agrees that Starburst Multimedia holds no responsibility for any amendments made by any third party, before or after a design is published.
Licensing
Any design, copywriting, drawing, idea or code created for the customer by Starburst Multimedia, or any of it’s contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Starburst Multimedia and any of it’s relevant sub-contractors.
All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Starburst Multimedia will not be held responsible for any and all damages resulting from such claims. Starburst Multimedia is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Starburst Multimedia responsible for any such loss or damage. Any claim against Starburst Multimedia shall be limited to the relevant fee(s) paid by the customer.
Data Formats
The client agrees to Starburst Multimedia’s definition of acceptable means of supplying data to the company.
Text is to be supplied to Starburst Multimedia in electronic format as standard text (.txt), MS Word (.doc), on CD-ROM, or via e-mail.
Images which are supplied in an electronic format, are to be provided in a format as prescribed by Starburst Multimedia via CD-ROM, e-mail or FTP. Images must be of a quality suitable for use without any subsequent image processing, and Starburst Multimedia will not be held responsible for any image quality which the client later deems to be unacceptable. Starburst Multimedia cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
Design Project Duration
Any indication given by Starburst Multimedia of a design project’s duration is to be considered by the customer to be an estimation. Starburst Multimedia cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Starburst Multimedia for the initial payment or by date confirmed in writing by Starburst Multimedia.
Rights of Access for Website Construction
The client agrees to allow Starburst Multimedia all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow Starburst Multimedia access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.
The customer agrees to supply Starburst Multimedia with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Design Project Completion
Starburst Multimedia considers the design project complete upon receipt of the customer’s signed Approval form. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.
Website design only
Once web design is complete, Starburst Multimedia will provide the customer with the opportunity to review the resulting work. Starburst Multimedia will make two sets of minor changes at no extra cost within 7 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Starburst Multimedia by e-mail or fax and confirmed by post.
Starburst Multimedia will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 7 days of the start of the review period.
Hosting websites
Starburst Multimedia does not offer in-house hosting services. Starburst Multimedia can only suggest possible sub-contractors and does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. Fees due to the hosting organization are the responsibility of the client and Starburst Multimedia are not liable for their payment.
Domain Registration
Starburst Multimedia does not offer domain registration and nor can Starburst Multimedia guarantee the availability of any domain name.
Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, Starburst Multimedia cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.
Design Credits
The customer agrees to allow Starburst Multimedia to place a small credit on printed material and exhibition displays. Web graphics such as, advertisements and headers may not include credit however a link to Starburst Multimedia’s own website on the customer’s website is appreciated. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow Starburst Multimedia to place websites and other designs, along with a link to the client’s site on Starburst Multimedia’s own website for demonstration purposes and to use any designs in its own publicity.
Rights of Refusal
Starburst Multimedia will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Starburst Multimedia also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Starburst Multimedia does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Starburst Multimedia to remove the contravention without hindrance, or penalty. Starburst Multimedia is to be held in no way responsible for any such data being included.
Cancellation
Cancellation of orders may be made initially by telephone contact, however, following this, Starburst Multimedia will need formal notification in writing to the company’s e-mail and a return acknowledgement is given. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing via email and receipt confirmed by Starburst Multimedia within 7 days of such instruction being issued, will be liable for the full quoted cost of the project.
Disclaimer
Starburst Multimedia makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Starburst Multimedia will not be held responsible for any and all damages resulting from products and/or services it supplies. Starburst Multimedia is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Starburst Multimedia responsible for any such loss or damage. Any claim against Starburst Multimedia shall be limited to the relevant fee(s) paid by the customer.
Starburst Multimedia reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Starburst Multimedia will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Starburst Multimedia and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Starburst Multimedia recommends that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
General
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Starburst Multimedia reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Starburst Multimedia and validated by the customer’s signature (or acceptance stated via email) on the estimate or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Starburst Multimedia.
